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Returns

Sale items, customized jewelry, stamped jewelry, and special orders are Final Sale.

If you are not completely satisfied with your purchase, please contact us within 5 days of delivery. We will be glad to offer a full refund, minus shipping costs. Returns must be postmarked within 10 business days of receipt for a full refund, less shipping. Returns must be in original, unworn condition, including all packaging, and shipped in the same or similar manner as was received. Buyer will be responsible for return shipping costs.

We process returns within 5 business days from the day we receive your package.  Please keep in mind that holidays and special events may result in longer processing times. You will receive an email notification as soon as your return is processed!

Please do not hesitate to contact us with any questions or concerns.

QUESTIONS?

Email us at kealohajewelry@gmail.com and someone will get back to you as soon as possible.

RETURN CONDITION

All items must be unworn and in their original condition.  

Ke Aloha Jewelry branded gift bags, boxes, and packaging must be included with all returns.

REFUNDS 

Refunds are issued to the original payment method (Visa, MasterCard, PayPal, Store Credit, etc). If the original payment method is unavailable or cancelled, the return balance will be issued as a store credit. Original shipment fees and return shipment fees are non refundable. 

EXCHANGES 

Placing a new order is the easiest way to process an exchange.  This ensures you are able to get what you want since we are unable to place any holds on items.

CANCELLATIONS

Please contact us at kealohajewelry@gmail.com if you would like to cancel or modify an order.  Please include your full name, order number, and request in the email.  And, while it is not a guarantee, we will do our best to accommodate your request(s)!  

Please review our Terms and Conditions of use before purchase.