Shipping and Refunds Policy

Please go on our Return and Exchange Portal and follow our Refund Policy Guidelines below prior to returning any items. Sale items, customized jewelry, stamped jewelry, and special orders are Final Sale.

If you are not completely satisfied with your purchase, please contact us within 30 days of order date.

We will be glad to offer a full refund, minus all shipping costs. Returns must be postmarked within 30 business days of order date for a full refund, less shipping. Returns must be in original, unworn condition, including all packaging, and shipped in the same or similar manner as was received. Buyer will be responsible for return shipping costs. We process returns within 5 business days from the day we receive your package. Please keep in mind that holidays and special events may result in longer processing times. You will receive an email notification as soon as your return is processed.

Please do not hesitate to contact us with any questions or concerns.

Please note that all returned items must be unworn and in their original condition. All Ke Aloha Jewelry branded gift bags, boxes, and packaging must also be included.

Returns received in less than new condition will not be eligible for a refund, and the cost of return shipping for these items will be the responsibility of the buyer.

Refunds are issued to the original payment method (Visa, MasterCard, PayPal, Store Credit, etc). If the original payment method is unavailable or cancelled, the return balance will be issued as a store credit. Return and original shipping costs are non-refundable, even if they were initially waived as part of a promotion.

Exchanges are accepted within 30 days of receipt. Item must be in new/unworn condition.

To cancel or modify an order, please contact us at info@kealohajewelry.com. When reaching out, include your full name, order number, and specific request. While we cannot guarantee changes after an order is placed, we will do our best to accommodate your needs.

Please review our Terms and Conditions prior to purchase. If your order arrives damaged, please email us immediately at info@kealohajewelry.com with your order number and a photo of the item. We address these issues on a case-by-case basis and will work with you to find a satisfactory solution.

Once your return is received and inspected, we will notify you via email regarding the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5 business days.