| Orders & Payment |
All prices are listed in USD unless another currency is selected at checkout. We reserve the right to change prices, discontinue products, or limit order quantities at any time without notice. Payments are processed securely through Shopify Payments, PayPal, or Apple Pay — we do not store or have access to your credit card information. We reserve the right to refuse or cancel any order for reasons including suspected fraud, pricing errors, or product unavailability. If your order is canceled after payment, you will receive a full refund. |
| Shipping/Packaging |
We use USPS and UPS for all our shipping needs. FedEx, DHL, and any other courier service is not available. Receipts are sent out with International orders only. If you are a US buyer and would like a receipt, please request one during checkout. All items arrive in Ke Aloha Jewelry branded packaging. Once a package has shipped, we are unable to reroute it or modify the delivery address. |
| Refunds/Returns |
Refunds are issued to the original payment method. If the original payment method is no longer active, a refund will be issued in the form of a store credit voucher. Gift vouchers and gift cards are not eligible for return or refund. Returned to sender, refused, or undeliverable packages will be processed as a return for a refund, less a 15% restocking fee and incurred shipment costs. We are unable to reroute packages or modify addresses once your package has shipped. |
| Liability & Customs |
Ke Aloha Jewelry is not liable for courier errors, misplaced or stolen parcels, or shipment errors due to inaccurate address information provided during checkout. Please contact the courier directly for these and other delivery related issues. The customer/recipient is responsible for ALL duties and taxes incurred during shipment, which may be required by the courier to release the package. These totals are levied by the shipment location's government and are not affiliated or charged by kealohajewelry.com. Returned or refused packages will be refunded less any incurred shipment costs and/or unpaid taxes and duties AND a 15% restocking fee. Please contact your local customs bureau for additional tax and duty information and/or local tax estimates before purchase. Damaged or defective merchandise will be assessed by the Ke Aloha Jewelry team. If the damage is determined to be a manufacturing defect, we will repair or replace the merchandise at no additional cost to the customer. This excludes variations due to the handmade process. To the fullest extent permitted by law, Ke Aloha Jewelry is not liable for any indirect, incidental, or consequential damages arising from your use of this site or our products. |
| Shipping Refunds |
All shipping costs are non-refundable. We are unable to refund shipment and/or customs fees for delayed, misplaced, stolen, or returned parcels. Please contact USPS for more information on how to recoup these costs. |
| Non-Refundables | Custom orders INCLUDING personalized, bridal orders, hand stamped, and initial jewelry are all FINAL SALE. |
| EU Right of Withdrawal | If you are an EU consumer, you have the right to withdraw from your order within 14 days without giving a reason, subject to applicable exclusions (such as custom, personalized, or final sale items noted above). To submit a withdrawal request, visit our Withdraw Contract page. |
| Intellectual Property | All content on this site — including product photos, designs, logos, and text — is owned by Ke Aloha Jewelry or its licensors and is protected by copyright and trademark law. You may not reproduce, distribute, or use our content commercially without written permission. |
| Account & Site Access / Termination | If you create an account, you're responsible for maintaining the confidentiality of your login credentials and for all activity under your account. We may terminate user access to the site (or any part of it) at any time without reason and without notice, including for violations of these Terms. |
| Changes to These Terms & Governing Law | We may update these Terms from time to time; continued use of the site after changes are posted constitutes acceptance of the updated Terms. These Terms are governed by the laws of the State of Hawaii, without regard to conflict-of-law principles. |
