Shipping policy

Processing Times

Orders placed Monday through Friday (excluding holidays) are processed within 2-4 business days. Orders placed on Saturdays, Sundays, and holidays begin processing the next business day. Express Mail orders ship within 1-3 business days.

Shipping Options

US 2-5 Day Ground Advantage (orders $100+) — Free
US 2-5 Day Ground Advantage (orders under $100) — $9
US 2-4 Day Priority Mail — $12.50
US 1-2 Day Express Mail — $33.00
International Shipping — price varies by destination

All shipping charges are non-refundable, with no exceptions.

International Orders

Customers are responsible for all duties and taxes incurred during shipment, payable to the courier at time of delivery. These fees are levied by the destination country's government and are not charged by or paid to Ke Aloha Jewelry. Please contact your local customs bureau for tax and duty estimates before purchase.

Issues With Your Shipment

Please report any issues with the shipping or handling of your package within 5 days of delivery to help@kealohajewelry.com. Ke Aloha Jewelry is not responsible for shipping carrier delays.