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Questions, concerns...? We want to help.  Send us a message below


Have a quick question?
Check our customer FAQs and Jewelry FAQs for a quick answer

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Frequently asked questions

Have questions? We’re here to help

How long does it take to complete an order?

Orders are shipped in 2-5 business days.

Delivery time is largely based on your location.

Check out our Shipping & Refunds section for more information.

I'm coming to Maui, do you have a store I can check out while I'm there?

While we do not have a brick and mortar, we do offer our pieces to a limited number of stockists throughout Hawaii and beyond. Please check out our list of Stockists to find out if there is a store near you.

What should I do if there is a problem with my order?

We sincerely apologize if the merchandise you received differed from what you ordered. Please contact us and we will do what we can to make it right.

My package has been delayed! Can you help speed things along?

The fastest way to resolve delivery issues is to contact the courier directly.

Weather and other unavoidable delays can't be helped, but the courier's representatives can assist in other circumstances.

Can my order be gift wrapped?

While we cannot gift wrap, all orders arrive in style with Ke Aloha Jewelry branded packaging guaranteed to make anyone smile.

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