We use USPS for all our shipping needs. FedEx, UPS, DHL, and any other courier service is not available.
Invoices are sent out with International orders only. If you are a US buyer and would like an invoice, please request one during checkout.
Refunds are issued to the original payment method. If the original payment method is no longer active, a refund will be issued in the form of a store credit voucher.
Gift vouchers and gift cards are not eligible for return or refund.
Returned to sender, refused, or undeliverable packages will be processed as a return for a refund, less a 15% restocking fee and incurred shipments costs.
We are unable to reroute packages or modify addresses once your package has shipped.
Ke Aloha Jewelry is not liable for USPS errors, misplaced or stolen parcels, or shipment errors due to inaccurate address information provided during checkout. Please contact USPS directly for these and other delivery related issues.
The customer/recipient is responsible for ALL duties and taxes incurred during shipment, which may be required by the courier to release the package. These totals are levied by shipment location's government and are not affiliated or charged by kealohajewelry.com. Returned or refused packages will be refunded less any incurred shipment costs and/or unpaid taxes and duties AND a 15% restocking fee. Please contact your local customs bureau for additional tax and duty information and/or local tax estimates before purchase.
Damaged or defective merchandise will be assessed by the Ke Aloha Jewelry team. If the damage is determined to be a manufacturing defect, we will repair or replace the merchandise at no additional cost to the customer. This excludes variations due to the handmade process.
We may terminate user access to the site (or any part of it) at any time without reason and without notice.
We are unable to refund shipment and/or customs fees for delayed, misplaced, stolen, or returned parcels. Please contact USPS for more information on how to recoup these costs.
Custom orders INCLUDING personalized, bridal orders, hand stamped, and initial jewelry are all FINAL SALE.